FAQ

Ordering and delivery

What do I actually receive?

Every bundle is an instant digital download. After checkout you'll get a link to your files straight away, so nothing is posted to you and there's nothing to wait for.

What's included in a bundle collection?

Seven keepsakes: a 44-page memory book, 50 conversation cards, a family tree, a photo album, a letter set, quick-fire rounds and a guide. Over 150 pages in one design system.

Can I buy just the book?

Yes. The 44-page memory book is available on its own if you'd rather start small.

Printing and filling in

Do I have to print it?

No. Every book comes in two editions: a print edition to write in by hand, and a fillable edition you can type into on a Mac, PC or iPad. Both are included at no extra cost.

What paper and settings should I use?

Our printing guide walks through paper weight, borderless settings and binding options so the finished book feels like a keepsake rather than a stack of paper.

Can I print more than one copy?

Yes, you're welcome to print as many copies as you like for your own family. Please don't resell or share the files.

Everything else

Can I personalise the pages?

The fillable edition lets you type your own answers throughout. The layout, borders and chapter openers stay as designed so the finished book keeps its look.

Something isn't working with my download

Get in touch and we'll sort it out. Include the email address you used at checkout so we can find your order quickly.